Returns And Refund

At Herglams, your satisfaction is important to us. If you are not completely satisfied with your purchase, you may return eligible items within 30 days of receiving your order. We aim to make the return and refund process simple and hassle-free.

1. 30-Day Return Policy

You may request a return within 30 days from the date your order is delivered.

To be eligible for a return:

The item should be in its original condition.
Items should preferably be unused and returned with their original packaging.
Please include all accessories, parts, or items that were included with your order.

For hygiene and safety reasons, opened or heavily used personal care or skincare products may not be eligible for return unless they arrive damaged, defective, incorrect, or there is another issue with the order.

2. Free Return Shipping

Herglams provides a free prepaid return shipping label for all eligible returns within the 30-day return period.

You will not be required to pay return shipping charges for an approved return.

3. How to Start a Return

Starting a return is easy.

Simply email us at support@herglams.com within 30 days of receiving your order and include:

Your order number
The item(s) you would like to return
A brief reason for the return

Our customer support team will review your request and send you a free prepaid return shipping label along with simple return instructions.

Securely package the item, attach the provided return label, and drop the package off with the designated shipping carrier.

4. Refunds

Once we receive your returned item, we will inspect and process your refund.

Approved refunds are normally processed within 5–7 business days after the return is received.

Refunds will be issued to the original payment method used for the purchase.

After the refund is processed, your bank, card issuer, or payment provider may require an additional 7–10 business days for the funds to appear in your account.

For approved returns, you will receive a refund for the purchase price of the returned item.

Original shipping charges, if any, are generally non-refundable unless the order was damaged, defective, incorrect, or the return resulted from an error on our part.

5. Exchanges

If you would prefer an exchange instead of a refund, simply mention this when contacting our customer support team.

Once your return is received and approved, we will arrange the replacement item for you.

6. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, incorrect, or has another issue, please contact us at support@herglams.com.

We will work with you to resolve the issue as quickly as possible.

Depending on your preference and product availability, we may provide:

A replacement
An exchange
A full refund

We may ask you to provide photos of the item or packaging to help us understand and resolve the issue.

There will be no return shipping cost to you for damaged, defective, or incorrect items.

7. Returns After 30 Days

Return requests should be submitted within 30 days of delivery.

If you contact us after the 30-day return period, please reach out to our customer support team. We will review the situation and do our best to assist you where possible.