Returns and Refund Policy for Her Glams

At Her Glams, we want you to be completely satisfied with your purchase. If for any reason you're not happy with your products, we offer a 7-day free return policy. Please review the following guidelines for returns and refunds.

1. Return Eligibility

• Return Window: You can return most products within 7 days of receiving your order for a full refund or exchange.
• Condition of Items: To be eligible for a return, items must be in their original, unused, and unopened condition, with all packaging intact. Please ensure the products are not damaged, tampered with, or used.
• Non-Returnable Items: The following items are non-returnable:
  • Opened or used skincare products
  • Gift cards
  • Sale items or clearance items (unless defective)
  • Any products marked as final sale

2. How to Initiate a Return

To initiate a return, please follow these steps:

1. Contact Us: Reach out to our customer support team at [support@herglams.com] within 7 days of receiving your order. Provide your order number, the product(s) you wish to return, and the reason for the return.
2. Return Authorization: Our team will review your request and provide you with a Return Authorization Number (RAN) and further instructions on how to return your items.
3. Return Shipping: We will provide you with a prepaid return shipping label for all eligible returns. Simply package the product(s) securely in the original packaging, affix the return label, and drop it off at the designated shipping carrier.
4. Return Processing: Once we receive the returned items, our team will inspect them to ensure they meet our return criteria. We will process your refund or exchange within 5-7 business days.

3. Refunds

• Refund Method: Refunds will be issued to the original payment method used during checkout. Please note that it may take up to 7-10 business days for the refund to reflect in your account, depending on your bank or payment provider.
• Refund Amount: You will receive a full refund for the purchase price of the returned item(s). Shipping fees are non-refundable unless the return is due to an error on our part or a defective product.

4. Exchanges

• If you'd prefer an exchange instead of a refund, please let us know when you contact us about the return. We will send you the replacement product once we receive and inspect your returned items.

5. Damaged or Defective Products

If you receive a damaged or defective product, please contact us immediately. We will arrange for a free return and issue a full refund or send you a replacement product, depending on your preference. Please provide photos of the damage or defect when contacting us.

6. Shipping Charges for Returns

• Free Returns: Returns are completely free of charge for all eligible items within the 7-day return window.
• Return Outside the Window: If you attempt to return an item outside the 7-day return window or if it does not meet our return criteria, we may not be able to process a return or refund. Shipping charges for these returns will be the responsibility of the customer.

7. Customer Support

If you have any questions or need assistance with the return process, please don’t hesitate to reach out to us:

• Email: [support@herglams.com]
• Phone: +1 7868894043
• Address: 1911 Holcombe Blvd, Apt 1301, Houston Texas 77030, United States

We are here to ensure that your shopping experience with Her Glams is seamless and satisfying.