Refund policy

We want you to be satisfied with your purchase from HerGlams. If you are not happy with your order, you can request a return within 30 days of receiving it.

Returns

To be eligible for a return:

• The item must be unused and in the same condition you received it.
• The item should be returned in its original packaging.
• Proof of purchase or your order number may be required.

To start a return, please contact us at support@herglams.com with your order number and reason for the return.

If your return is approved, we will provide you with a free prepaid return shipping label and instructions on how to send the item back.

Please do not send an item back without contacting us first.

Damaged or Incorrect Items

If your item arrives damaged, defective, or you receive the wrong item, please contact us as soon as possible so we can review the issue and provide an appropriate solution.

Exchanges

If you would like a different item, please contact us. We will help you with the return and replacement process.

Refunds

Once we receive and inspect your returned item, we will process your approved refund to your original payment method.

Please allow 5–10 business days for the refund to appear, depending on your bank or card provider.

Return Shipping

We provide a free prepaid return shipping label for approved returns.

There is no additional return shipping fee for the customer.

For any return or refund questions, please contact us at support@herglams.com.