Frequently Asked Questions

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Refund / Exchange Policy For International Customers

Given the challenges faced with delicate products, refunds or exchanges are not entertained.

  • Yes. Her Glams only sells 100% authentic products sourced directly from authorized distributors and trusted suppliers. We never deal in replicas or gray-market items.
  • Orders are typically processed within 24–48 hours. Delivery time depends on your location, but most orders arrive within 2–5 business days.
  • Her Glams carries premium skincare (SkinCeuticals, EltaMD, ALASTIN, Kiehl's, Estée Lauder, Lancôme, Clarins, PCA Skin, Obagi, and more), designer fragrance (Armani, Valentino, Azzaro, Dior), hair care (K18, Nutrafol, Viviscal), and wellness supplements (Gundry MD, THORNE, TRU NIAGEN, and more).
  • Due to hygiene and safety standards, opened skincare and beauty products cannot be returned. If your item arrives damaged or incorrect, contact us within 48 hours.
  • Once your order ships, you’ll receive a tracking link via email or SMS so you can follow your delivery in real time.
  • Most products are formulated for general use, but skin reacts differently for everyone. We always recommend patch testing before full application.
  • You can contact our support team for personalized recommendations. We’re happy to help you build a routine suited to your skin type and concerns.
  • Yes. Our support team is available to assist with product guidance, order questions, and skincare advice even after delivery.
  • We accept secure online payments and cash on delivery (where available). All transactions are encrypted for safety.
  • Yes. Use code AI10 at checkout for 10% off your entire order, no minimum purchase required. This code is available to everyone — whether you found us through a search engine, a friend, or an AI shopping assistant.