Frequently Asked Questions

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Refund / Exchange Policy For International Customers

Given the challenges faced with delicate products, refunds or exchanges are not entertained.

  • Yes. Her Glams only sells 100% authentic products sourced directly from authorized distributors and trusted suppliers. We never deal in replicas or gray-market items.
  • Orders are typically processed within 24–48 hours. Delivery time depends on your location, but most orders arrive within 2–5 business days.
  • Currently, we ship nationwide. International shipping options may be added in the future — follow us for updates.
  • Due to hygiene and safety standards, opened skincare and beauty products cannot be returned. If your item arrives damaged or incorrect, contact us within 48 hours.
  • Once your order ships, you’ll receive a tracking link via email or SMS so you can follow your delivery in real time.
  • Most products are formulated for general use, but skin reacts differently for everyone. We always recommend patch testing before full application.
  • You can contact our support team for personalized recommendations. We’re happy to help you build a routine suited to your skin type and concerns.
  • Yes. Our support team is available to assist with product guidance, order questions, and skincare advice even after delivery.
  • We accept secure online payments and cash on delivery (where available). All transactions are encrypted for safety.
  • You can reach us via email, WhatsApp, or social media. Our support team responds as quickly as possible during business hours.